Shipping policy

1. Shipping Policy

  • Processing Time: All orders are processed within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Shipping Rates & Delivery Estimates:
    • Standard Shipping ([5–7] business days): $[12.00 USD (or Free on orders over $250.00 USD).
    • Expedited Shipping ([1–3] business days): $ USD.
  • Order Tracking: Once your order has shipped, you will receive an email notification with a tracking number to monitor its status.
  • Incorrect Addresses: We are not responsible for orders delivered to an incorrect address provided by the customer during checkout.

2. Return & Refund Policy

  • Return Window: You have [14 / 30] calendar days from the date you receive your item to request a return.
  • Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • How to Initiate a Return:
    1. Contact us at hmsprooutletparts@gmail.com your order number and reason for return.
    2. If approved, we will send you shipping instructions and the address where to send your package.
  • Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.
  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically processed back to your original payment method within [5 to 10] business days.
  • Non-Returnable Items: [Final sale items, gift cards, perishable goods, or personal care products].