FAQ


Hassle Free Returns:

We offer hassle free returns on domestic orders. Simply email us at hmsprooutletparts@gmail.com and let us know the reason for return and we will reply with pre paid return shipping label and return / exchange instructions within 24 hours. All items have to be in the original manufacturer box and packed the way manufacturer packed it. We take special care in packing your order, but some items may shift in transit and may cause parts to become loose or fall off. Please note that very minor imperfections on models, while not common, do occur. If your item arrives damaged, please keep the original manufacturer box and shipping carton and email us right away. All defective models may be returned for replacement for identical items only. We are not  responsible for lost or returned packages in the event you moved and forgot to change your shipping address. Items should be returned within thirty days from the purchase date. If you decide to cancel your order or decided not to keep the product, that was initially sent with $9.95 or expedited shipping cost, you can ship the product back to us in unopened condition and we will refund full amount less original shipping cost. Please note that any items which have been glued or altered will not be accepted back for refund or exchange. If item is returned to us because the customer was not available to sign for it (in some cases we do require signature on delivery) original shipping fee in this case is non refundable.

 

Frequently Asked Questions:

Q: Can items be picked up from your Puerto Rico Location .
A: Absolutely, Tuesday through Friday. Please make sure your order is placed on our website and check or money order chosen as a form of payment at checkout prior to pickup. Please bring printout of your order when picking up your merchandise. 

Q: How big is the scale? (1:24, 1:18, 1:12, etc.)

A: For an example, 1:18 scale model means that the length of the model is 1/18 of actual vehicle. If you chop up a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model. 1:18 Scale cars are about 10"-12" inches long, 1:64 Scale cars are about 3" inches long, 1:24 Scale cars are about 7"-8" inches long, 1:32 Scale cars are about 4"-5" inches long, 1:12 Scale cars are about 13"-15" inches long.

Q: What is diecast?

A: Diecast is a term used in hobby industry referring to a model made with metal body. Diecast metal is made of zinc alloy. Diecast models doesn’t mean it is 100% metal model.

Q: What are your international shipping costs?

A: You can view an estimate of your shipping costs by viewing your cart, then placing your Country into the shipping calculator window box.

Q: How fast do you ship?

A: 99% of all orders are shipped within the first 24 hours in which the order was placed.

Q: How big is the scale,RC Bodies of each model?

A: 1:18 scale model means that the length of the model,RC Bodies or 1/18 of the actual vehicle.   the length of one piece will be the same length scale model.

Q: Am I required to sign for my package?

A: It depends on a price of the item.  At times we will require a signature on a high priced items.

Q: When will I receive my order?

A: USPS shipping usually takes 2-5 business days based on your location.  Expedited shipping is faster and usually takes 1-4 days.

Q: What time of day is the deadline for shipping when placing an expedited (USPS) order?

A: Orders placed before 1pm PST are shipped the same day.  All orders placed after 1pm will be shipped the following day.

Q: How soon will I receive my order if I select USPS 3 day shipping service?

A: Orders placed for USPS 3 Day shipping service are usually shipped the same business day if the order is placed before 1pm PST. Please note that UPS will deliver on the forth business day, due to the fact that UPS 3 day shipping service does not count a pickup day as a shipping day.

Q: How does your company ship to AlaskaHawaiiAPO or FPO addresses?

A:  For orders outside of the contiguous 48 states, our company will use USPS priority service to Hawaii, Alaska, APO, FPO addresses. 

Q: How soon will I receive my order if I select USPS next day shipping service?

A: Orders placed for USPS next day shipping are usually shipped the same business day if the order is placed before 1pm PST.  If the next day order is placed on Friday, orders will be received on Monday.  Unfortunately, UPS does not deliver on weekends.

Q: Do you ship to hotels or motels?

A: We apologize but we do not ship to hotels or motels, no exceptions.

Q: Will i receive exact same manufacturer box as pictured?

A: Please note that sometime manufacturers change their packing boxes and we have no control over it. Our images of the boxes may not reflect those changes and the items will be received in new, updated packaging. The item will be exactly the same.

Q: Is it possible to combine orders and save on shipping cost?

A: If you placed two or more orders through different transactions and would like us to combine the shipping cost, we will gladly do this as long as it is not too late and your package is not yet shipped.